What Form of Payment Can I Use ?
We accept all major credit cards including, Visa, Mastercard, American Express, Discover, Apple Pay, Paypal, and Bank Wire Transfer.
How Do I Know If My Watch Is Authentic ?
All of our watches sold goes through detail inspection to ensure authenticity. We can also recommend a watchmaker in your area for further authentication.
How Soon Should I Expect To Receive My Order ?
You can expect delivery 3-5 days after the order has been processed. Prior to shipping, we ensure every timepiece keeps perfect time, and will only ship every timepiece once it meets our criteria.
Whats The Best Way To Contact LuxTimeCo
You can send us a message anytime at (310) 948-2455. You can use Whatsapp or iMessage or just shoot us a text. You can also go to this page : https://luxtimeco.com/pages/contact-us
Do you Ship to International Customers ?
Yes, we ship to over 100 countries! Please see the link for shipping information : https://luxtimeco.com/pages/shipping-payment - Please contact us if you have concerns about the shipping destination, and/or returns.
Is My Watch Waterproof ?
Unless we specifically tell you, every watch is water resistant, which is different from waterproof. Your watch is water resist for everyday use excluding the following actives ; Shower, Swimming, Bath, Sauna and Steam Room.
Can I Customize My Watch ?
Of course! We love customizing watches to customers preferences so that you are wearing your watch proudly! Please contact us if you do not see the watch you are looking for on our website.
Can I Trade In My Watch For One On Your Website ?
Yes of course ! Please visit our Sell & Trade section for more information.
What Warranty Do I Get With My Purchase ?
Our warranty for every watch is 3 years. If you would like to extend your warranty, please let us know and we would love to work with you in extending it. Please see our Warranty Section for more information.
What Is Your Return Policy ?
Merchandise must be returned within 14 days. Merchandise must not be worn, altered. Merchandise must have all tags attached and be returned in original packaging.
How Often Should I Service My Watch ?
We recommend servicing your watch every 3 - 4 Years. We offer competitive pricing for our Full Service and Overhaul.